Refund & cancellation policy

This policy applies to planning and design engagements with Systemroutepoint Trade Marketing for trade fair promotion work. It does not cover product retail, shipping of physical goods, ticket sales, or software subscriptions — we do not sell those.

Eligibility

Refunds apply to fees paid directly to us for scoped services (fair promotion planning, booth narrative kits, exhibitor promo materials, pre-fair workshops). Third-party print or fabrication costs paid to printers or fabricators are handled under their terms and are generally non-refundable through us once production has started.

Timeframe

Refund requests should be sent in writing to hello@systemroutepoint.digital within 14 days of the invoice payment date for unused services, or within 7 days of a disputed milestone delivery. Requests outside these windows are considered case by case.

Full refund

A full refund of fees paid for a discrete phase is available if we have not started work on that phase and you cancel in writing. Workshops already delivered and planning documents already issued are not eligible for a full refund.

Partial refund

If work has begun but final plans or files have not been delivered, we may refund the unused portion after deducting time and materials already spent, based on our project log. Approved concepts and completed revision rounds are non-refundable.

Non-refundable items

• Completed and delivered planning documents, day sheets, and approved final artwork.
• Purchased materials, sample prints, or mock-ups bought for your project with your approval.
• Rush fees for accelerated timelines once the rush period has started.
• Deposits marked as non-refundable in your proposal (typically 30–50% to reserve schedule before a fair).

Deposits

Projects usually require a deposit before kickoff. Unless your proposal states otherwise, deposits are credited toward the final fee. If you cancel after kickoff, the deposit covers work already performed; any remainder may be refunded under the partial-refund rules above.

Cancellation

Either party may cancel a project in writing. You remain responsible for fees for work completed up to the cancellation date. We will deliver work-in-progress files for paid phases where useful. Cancelling after print files have been released to a printer does not reverse third-party production costs.

Rescheduling

You may request to reschedule milestones with at least 5 business days’ notice, subject to the fair’s fixed dates. We will offer the next available slot for workshops or planning reviews. Repeated delays caused by missing client assets may require a new timeline and, if our reserved capacity is lost, a rescheduling fee stated in the proposal.

No-shows

Scheduled workshops or on-site briefings missed without 48 hours’ notice may be charged at the booked rate. A new date can be booked subject to availability and the fair countdown.

Work already started

Once concepts, calendars, or artwork are in progress, fees reflect effort expended. Stopping mid-project does not reset the invoice to zero.

Purchased materials

Sample prints, foam boards, or other materials purchased with your approval for fair mock-ups are non-refundable once ordered.

Refund process & method

Email hello@systemroutepoint.digital with your project name, invoice number, and reason. We confirm eligibility within 5 business days. Approved refunds are returned via the original payment method (or bank transfer in Thailand) within 14 business days of approval.

Processing time

Bank or card processors may take additional days to post the credit. We are not responsible for delays outside our control once we have initiated the refund.

Contact

Refund and cancellation requests: hello@systemroutepoint.digital, +66 (02) 748 3353, Nong Bon Prawet, Bangkok, 10260, Thailand.